Privacy Statement

Objective:

This Privacy Statement articulates the privacy and data protection principles followed by Iraya Energies (hereinafter referred to as “Iraya Energies”) and its entities around the world with regards to the personal information of its clients (including products, outsourcing and other services clients), partners, employees (current or former employees, trainees), applicants, contractors, prospects and vendors and current or former members of the Board of Directors, whose personal information are processed by Iraya Energies (“Data Subjects”).

This Privacy Statement explains the use and protection of personal information collected by Iraya Energies. It applies to any personal information you provide to Iraya Energies and, subject to local law, any personal information we collect from other sources.

Throughout this Privacy Statement, “Iraya Energies” refers to Iraya Energies Std Bhd, including its affiliates and subsidiaries (also referred to as “we”, “us”, or “our”).

Scope of this Privacy Statement:

This Privacy Statement covers our information practices, including how we collect, use, share, retain, protect and dispose of the personal information of all our stakeholders, in whatever platform communicated to us – in accordance with relevant and applicable data privacy laws and regulations.

Personal information collected by Iraya Energies:

We may collect personal information such as your First Name, Last Name, E-mail Address, Job Title, Organization Name, Country, City and Phone Number.  When you provide information that enables us to respond to your request for products or services, we will, wherever permissible by relevant laws, collect, use for the purposes described in this Privacy Statement.

By using ElasticDocs you agree to the processing of your information as explained in this Privacy Statement.

How We Use your Data:

The personal information we collect may be used to:

  • provide information and services as requested by you

  • assess queries, requirements, and process requests for products and services

  • perform client communication, service, billing and administration

  • conduct data analysis

  • assess web site performance and usage analysis

  • maintain leads

  • run marketing or promotional campaigns

  • create brand awareness

  • provide better services and generate demand

  • market products and services based on legitimate business interest under the applicable law); or

  • conduct processing necessary to fulfil other contractual obligations for the individual.

Iraya Energies will not be liable for any unsolicited information provided by you. You consent to Iraya Energies using such information as per Iraya Energies’ Privacy Statement.

ElasticDocs are not directed at nor targeted at children. No one who has not reached the age of eighteen may use the websites unless supervised by an adult.

By accessing ElasticDocs you represent and warrant that you are 18 years of age or older.

Iraya Energies takes reasonable steps to keep your personal information accurate and complete.

Marketing Communication:

We want to make sure that our marketing is relevant to you. We therefore might use your information to send you promotional material, which is tailored to your interest in Iraya’s services. You will only receive this, when you have given us your consent to do so. You always have the option to change your preferences or unsubscribe to receiving marketing material from us by clicking ‘unsubscribe’ at the bottom of our marketing emails.

Email:

You can contact us at the e-mail or postal address available on our website irayaenergies.com . Please include your current contact information, the information you are interested in accessing and your requests with regards to the same if any. We will endeavour to respond to your request, subject to reasonable limitations provided by law, unless it infringes on the privacy of other individuals.

If we are unable to entertain your request, we will provide you with the reason for refusal and inform you of any exceptions relied upon.

Anti-Spam policy:

Iraya Energies recognizes the receipt, transmission or distribution of spam emails (i.e. unsolicited bulk emails) as a major concern and has taken reasonable measures to minimize the transmission and effect of spam emails in our computing environment. All emails received by Iraya Energies are subject to spam check. Any email identified as spam will be rejected with sufficient information to the sender for taking necessary action. With this measure, along with other technical spam reduction measures, Iraya Energies hopes to minimize the effect of spam emails. Iraya Energies reserves the right to reject and/or report any suspicious spam emails, to the authorities concerned, for necessary action.

Data Protection and Confidentiality:

Iraya Energies has implemented reasonable and adequate physical, technical and administrative security measures to protect personal information from loss, misuse, alteration or destruction.

Further, Iraya Energies may make disclosures to law enforcement authorities or regulatory bodies subject to applicable law.

Iraya Energies will take reasonable steps to ensure that all dealings in Personal Information, shall:

  • be processed fairly & lawfully;

  • be obtained only with the consent of the information provider;

  • be collected, only when:
    – the information is collected for a lawful purpose connected with a function or activity of Iraya Energies; and
    – the collection of the sensitive personal data or information is considered necessary for that purpose.

  • be kept secure against unauthorized or unlawful processing and against accidental loss, destruction or damage, as per the prescribed standards.

Your (“Data Subjects”) rights with respect to your personal information:

We respect your right to be informed, access, correct, request deletion or request restriction, portability, objection, and rights in relation to automated decision making and profiling, in our usage of your personal information as required by applicable law. We also take steps to ensure that the personal information we collect is accurate and up to date.

  • You have the right to know what personal information we maintain about you

  • We will provide you with a copy of your personal information in a structured, commonly used and machine-readable format on request

  • If your personal information is incorrect or incomplete, you have the right to ask us to update it

  • You have the right to object to our processing of your personal information

  • You can also ask us to delete or restrict how we use your personal information, but this right is determined by applicable law and may impact your access to some of our services

  • You can have the right to access your personal information

  • You have a right to object to processing of your personal information where it is so conducted by automated means and involves any kind of decision-making

Access and rectification:

You have a right to request access to your personal information. You may send us a request for access.

You also have the right to correct any inaccuracies in your personal information, if you have an account with ElasticDocs.

Further, you have the option to file a complaint for suspected or actual violations of your data protection rights with the relevant supervisory authority. 

Retention of personal information:

We will retain your personal information for as long as necessary to provide the services you have requested, or for other essential purposes such as performance of a contract, complying with our legal obligations, resolving disputes, and enforcing our policies.

Disclosure of information:

Iraya Energies may share your personal information with your consent, or where the disclosure is necessary for compliance of a legal obligation or where required by government agencies mandated under law to procure such disclosure.

International transfer of Personal Information:

Iraya Energies may transfer certain personal information across geographical borders to Iraya Energies entities or service providers in other countries. A Transfer of personal information has a broad meaning and occurs when information is communicated, moved, accessed or otherwise sent to another country.

In cases where personal information would need to be transferred outside of a country where Iraya Energies operates, towards other jurisdictions, specific requirements may apply for such Transfer to be allowed.

For instance, data protection laws of the EEA and of Switzerland authorize the Transfer of personal information:

  • to countries which have been recognized by the European Commission as offering an adequate level of protection for personal information.

  • if appropriate measures in compliance with the European Union data protection legal requirements are in place in order to ensure the protection and the confidentiality of personal information in the countries that do not offer an adequate level of protection.

Iraya Energies ensures the “same level of data protection” as per applicable data protection laws and regulations when it transfers your personal information to any other body corporate or a person in any country

Grievance Redressal:

Any grievance or complaint, in relation to processing of personal information, should be sent to Iraya Energies in writing to following contact email info@irayaenergies.com.

Effective Date:

This Privacy Statement is effective from March 2020 and it supersedes all existing polices on the subject matter.

Changes to this Privacy Statement:

Please note that this Privacy Statement may be subject to change from time to time. The revised Privacy Statement will accordingly be published on this page.  We will not reduce your rights under this Privacy Statement without your explicit consent. Please regularly check this Privacy Statement to ensure you are aware of the latest updates with respect to the same.

This Privacy Statement was last updated on 13 March 2020.